Smart Document Solutions™


Customer Outreach Services

Proactive assistance – it’s what customers appreciate but so rarely get. Xerox can help you change that.

Reaching out to build deeper relationships

Customers really do want to hear from you. Xerox customer outreach services proactively contact your customers to keep them informed, help them utilize your products and services better, and show that your company cares.

Our customer outreach services professionals are trained in specialized communication techniques to effectively engage your customers. And we have the technology to ensure fast, efficient, and customer-friendly contacts. The result is enhanced customer loyalty, reduced costs, and higher revenue.

Focused on your goals

We tailor our customer outreach services to your specific requirements to help you meet your business and customer service goals. Choose from our full suite of outbound services capabilities, including:

  • Customer Loyalty
  • Social Media Monitoring and Engagement
  • Claims Processing
  • Health and Welfare Counseling
  • Welcome and Impact Calls
  • Appointment Setting
  • Customer Follow-up
  • Soft Collections
  • Account Activation
  • Loan Consulting

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