If you are not totally satisfied with any Xerox-brand Equipment delivered under this Agreement, Xerox will, at your request, replace it without charge with an identical model or, at Xerox's option, with Xerox Equipment with comparable features and capabilities.
This Guarantee applies only to Xerox-brand Equipment that has been continuously
maintained by Xerox under this Agreement or a Xerox maintenance agreement.
For "Previously Installed" Equipment, this Guarantee will be effective for 1 year after installation. For all other Equipment, this Guarantee will be effective for 3 years after installation unless the Equipment is being financed under this Agreement for more than 3 years, in which event it will expire at the end of the initial Term of this Agreement.
Comprehensive Support Network
• Delivers global knowledge at local point of need.
• Provides access to Xerox system specialists, industry and IT partners.
• Links support all the way back to the design engineers.
• Provides continuous technology upgrades and improvements.
24/7 Customer Support—On Call, Online, On-Site
• Dedicated customer call centers with first and second-level technical support.
• Online interactive support via the Web.
• Dispatched on-site service engineers.
Embedded Device Diagnostics
• Predicts potential problems before they occur.
• Enables proactive response to avoid downtime.
• Assists to speed problem resolution.
Global Knowledge Sharing
• Collaborative technical database delivers up-to-the-minute worldwide information at point of need.
• Provides instant access to latest technical solutions and innovations.
Skilled Customer Service Engineers
• Industry, network and manufacturer-certified professionals.
• Extensive and ongoing training.
Dedicated Accounts for Each Customer Service Engineer
• Provides personal customer relationships.
• Develops in-depth knowledge of your unique requirements.
Service Technology Tools
• Service engineers are connected through wireless laptops and local radio service networks.
• Remote call dispatching delivers speedy call response.
The support system behind every Xerox solution: uniquely capable…uniquely Xerox.
Our business depends on helping your business do great work. That’s why Xerox invests in delivering support whose breadth and depth is unmatched in the industry.
Whether your business is small and local, or large and global, your technology investment deserves the reliable protection only Xerox support provides.
It’s what you expect. It’s what we deliver.