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Total Satisfaction Gurantee

Customer Service Experience

Delivering an excellent customer service experience may be your best competitive differentiator. Let Xerox outsourced customer service make it happen.

We live and breathe your brand

Outsourcing your customer service shouldn’t mean giving up your brand values or sacrificing customer satisfaction to achieve lower costs. At Xerox, our tailored customer service experience solutions are designed to give your customers an excellent experience that rings true to your brand while keeping your costs in check.

How are we different? We start by building a top-notch customer service team by hiring true fans of your brand and training them in an environment culturally aligned with your company. By the time our agents hit the floor, they’re transformed and ready to deliver a differentiated experience to your customers.

The differences don’t stop there. We leverage our best practices-based programs such as our Achievement Based Compensation plan and our Supporting Organization program to ensure well-trained and productive agents, satisfied customers, and operational success.

Serving your customers whenever and wherever we’re needed

Finally, we’re where your customers are. Our multichannel, global environments provide service in your customers’ preferred language and channel, including: phone, IVR, social media, chat, email, and Web self-service.

Turn to Xerox for proven customer service solutions, including:

  • Customer Care
  • Problem Resolution
  • Product Inquiries
  • Product Lifecycle Support
  • Fraud and Crisis Management
  • Billing Questions
  • Service Dispatch
  • Loan Servicing

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