Deep product expertise speeds resolution
When your customers have technical problems, they need to speak with someone knowledgeable to help them. Xerox always puts product expertise first when it comes to building a customer technical support program for your products.
First, we give our agents access to your products so they can become knowledgeable, passionate users who can speak from experience when helping your customers. Your products are then available in our best practices labs, giving agents immediate access and an environment where they can replicate caller issues to solve them more quickly.
And we use teams of dedicated expert users to evangelize and support your company’s products throughout our contact centers. By empowering our agents and helping them become passionate about your products, we can drive your customer satisfaction to the highest levels.
Serving your customers whenever and wherever it’s needed
Our multichannel, global environments provide technical support in your customers’ preferred language and channel, including: phone, IVR, social media, chat, email, mobile, and Web self-service. Our comprehensive suite of customer technical support capabilities includes:
- Technical Problem Resolution Tier I, II, and III
- Hardware Support
- Software Support
- Consumer Electronics Support
- Broadband Support
- Network Support
- Managed Mobility Services
We resolve issues faster because we understand your products. You can call us your biggest fans.